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ROCKSOLAR Frequently Asked Questions (FAQs)

Answers to Your Top Questions About Our Solar Energy Products and Services

Does ROCKSOLAR Offer Free Shipping?

Yes, ROCKSOLAR offers free shipping on all orders above $100. Customers can enjoy this benefit when purchasing their portable power stations, solar panels, batteries, and other products from ROCKSOLAR, as long as the order value meets or exceeds the $100 threshold.

What are the exclusions in the warranty policy?

The warranty does not cover failures resulting from incorrect handling, product modifications, installation, conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy supply, chemicals, the effect of solid bodies, or deliberate damage. If the Warrantor determines that the problem with the ROCKSOLAR product(s) is not due to a manufacturing defect in the Warrantor's workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the ROCKSOLAR product(s). ROCKSOLAR's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least every three months thereafter.

How to Receive Service?

To obtain warranty service, contact our customer service team at

What are the top products offered by RockSolar?

RockSolar offers a wide range of products, including portable power stations, solar panels, lithium batteries, power inverters, LED lights, and solar generator kits. Popular products include the RockSolar Adventurer 100W Portable Power Station, RockSolar 100W 12V Foldable Solar Panel, and RockSolar 12V 100Ah Deep Cycle LiFePO4 Battery.

How do I choose the right portable power station for my needs?

To choose the right portable power station, consider factors such as power capacity, number of output ports, weight, and intended use. RockSolar offers various power stations, from the compact Weekender 80W to the powerful Nomad 400W, catering to different needs and situations.

Are RockSolar solar panels suitable for outdoor use?

Yes, RockSolar solar panels are designed for outdoor use. The foldable, flexible, and rigid solar panels are built with high-quality materials to withstand various weather conditions, making them suitable for camping, boating, and other outdoor activities.

What is the difference between rigid, flexible, and foldable solar panels?

Rigid solar panels have a robust aluminum alloy frame and are typically more durable. Flexible solar panels are lightweight and ultra-thin, making them ideal for curved surfaces. Foldable solar panels are portable and easy to set up, perfect for on-the-go use.

Can I charge my RockSolar power station with a solar panel?

Yes, RockSolar power stations are designed to be charged with compatible solar panels. By using a solar panel like the RockSolar 60W 12V Foldable Solar Panel, you can charge your power station while enjoying outdoor activities.

What is the difference between LiFePO4 batteries and traditional lead-acid batteries?

LiFePO4 (lithium iron phosphate) batteries offer higher energy density, longer cycle life, and better thermal stability compared to traditional lead-acid batteries. RockSolar's deep cycle LiFePO4 batteries are an excellent choice for off-grid systems, RVs, and marine applications.

Are RockSolar power inverters suitable for sensitive electronic devices?

Yes, RockSolar power inverters produce pure sine wave output, which is ideal for sensitive electronics such as laptops, smartphones, and medical equipment. They are available in various power capacities to meet your needs.

What kind of LED lights does RockSolar offer?

RockSolar offers a variety of LED lights, including portable light bulbs, adjustable floodlights, and telescopic stand floodlights. These energy-efficient lighting solutions are perfect for camping, outdoor events, and emergency situations.

Can I combine RockSolar products to create a solar generator kit?

Yes, RockSolar offers pre-packaged solar generator kits that combine a portable power station with a foldable solar panel, providing a complete off-grid power solution. Kits include the Weekender 80W Power Station + 30W Foldable Solar Panel and Adventurer 100W Power Station + 60W Foldable Solar Panel.

Are RockSolar off-grid solar systems suitable for my home, RV, or boat?

RockSolar off-grid solar systems are designed for various applications, including homes, RVs, and boats. With options like the Cottage Life Series and Road Trip Off-Grid Solar Kits, you can find the perfect solution for your energy needs.

What are the shipping options available for Rocksolar products?

Rocksolar offers two main shipping options, including standard and express shipping, ensuring that customers receive their products in a timely manner. Shipping costs may vary depending on the destination and chosen shipping method.

How long does it take for my Rocksolar order to be shipped?

Once your order is processed, Rocksolar typically ships products within 2-7 business days. The delivery time depends on the chosen shipping method and the destination. You can track your order with the provided tracking number for real-time updates.

Do you ship Rocksolar products internationally?

Yes, Rocksolar ships their products internationally. However, shipping costs, import duties, taxes, and customs fees may vary depending on the destination country. Please check your local regulations for more information.

How do I track my Rocksolar order?

Once your Rocksolar order has been shipped, you will receive a tracking number via email. You can use this tracking number on the shipping carrier's website to track your order and get real-time updates on its delivery status.

What is Rocksolar's warranty policy?

Rocksolar offers a comprehensive warranty on its products. Portable power stations come with a 1-year limited warranty, while solar panels have a 1 to 5-year limited warranty. LiFePO4 batteries are covered by a 10-year limited warranty, and power inverters and LED lights have a 1-year limited warranty. This warranty covers defects in materials and workmanship under normal use.

How do I claim a warranty for my Rocksolar product?

To claim a warranty for your Rocksolar product, contact their customer support with your proof of purchase, product model, and a detailed description of the issue. The customer support team will guide you through the warranty claim process, which may include troubleshooting, providing replacement parts, or authorizing a return for repair or replacement.

What is Rocksolar's return policy?

Rocksolar offers a 30-day return policy on their products. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund, minus any shipping and handling fees. The product must be in its original condition and packaging.

How do I return a Rocksolar product?

To initiate a return, contact Rocksolar's customer support with your order number and the reason for your return. They will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the product back to them.

Are Rocksolar products covered by a satisfaction guarantee?

Yes, Rocksolar is committed to providing customers with high-quality products and excellent service. If you are not satisfied with your purchase, you can take advantage of their 30-day return policy to get a full refund or exchange the product.

Can I extend the warranty on my Rocksolar product?

RockSolar currently does not offer extended warranties on their products. However, their standard warranty ensures that you receive reliable support and coverage in case of any issues with your purchase. Always keep your proof of purchase and register your product on the RockSolar website for warranty-related assistance.

Explain the Limitation of Liability

ROCKSOLAR shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including, but not limited to loss of profits, revenue, or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if ROCKSOLAR has been advised previously of the possibility of such damages. Some local laws do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.

Limited Warranty

ROCKSOLAR LLC. provides a non-transferable warranty to the purchaser of ROCKSOLAR products purchased from an authorized ROCKSOLAR reseller. ROCKSOLAR LLC. warrants to the original consumer purchaser that the ROCKSOLAR product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below. This warranty statement sets forth ROCKSOLAR's total and exclusive warranty obligation. We will not assume nor authorize any person to assume any other liability for the sale of our products


ROCKSOLAR's entire liability and your exclusive remedy for any ROCKSOLAR product that is not operating in accordance with its published technical specifications are at ROCKSOLAR's discretion: replace the product at ROCKSOLAR's expense. This warranty obligation is conditioned upon the hardware being returned to the original place of purchase or another place as directed by ROCKSOLAR, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. ROCKSOLAR may, at its discretion, provide new or refurbished products.

Limited to Original Consumer Buyer

The warranty on ROCKSOLAR's product is limited to the original consumer purchaser and to any subsequent owner.

Are ROCKSOLAR products compatible with other brands of solar panels or accessories?

Yes, ROCKSOLAR portable power stations and solar panels are designed with versatility in mind. They are compatible with a wide range of solar panel brands and accessories, allowing you to create a customized renewable energy solution for your unique needs.

How do I properly maintain and care for my ROCKSOLAR portable power station?

To ensure the longevity and optimal performance of your ROCKSOLAR portable power station, follow these maintenance tips: keep the device clean and dry, store it in a cool and well-ventilated area, and charge the battery at least once every three months when not in use. Always refer to the user manual for specific care instructions.

Can ROCKSOLAR products be used during extreme weather conditions?

ROCKSOLAR products are built with durability and reliability in mind. They can withstand a range of weather conditions, including moderate rain, snow, and heat. However, it is essential to avoid exposing the devices to extreme temperatures or direct sunlight for prolonged periods to prevent damage.

How do I know which ROCKSOLAR portable power station is best for my needs?

To choose the best ROCKSOLAR portable power station, consider factors such as your power requirements, intended usage, and budget. Assess the power consumption of your devices, frequency of use, and any specific features you may need, like fast charging or additional output ports.

Can I use ROCKSOLAR portable power stations while they're being charged?

Yes, ROCKSOLAR portable power stations support pass-through charging, allowing you to power your devices simultaneously while the power station is being recharged. This feature offers maximum convenience and flexibility for your renewable energy needs.

Are ROCKSOLAR products safe to use with sensitive electronic devices?

Absolutely! ROCKSOLAR portable power stations use pure sine wave inverters that provide clean and stable power, ensuring the safety and proper functioning of sensitive electronic devices like laptops, smartphones, and medical equipment.

How do I troubleshoot common issues with my ROCKSOLAR products?

For troubleshooting common issues, refer to the user manual provided with your ROCKSOLAR product. If the issue persists, don't hesitate to contact our dedicated customer support team for expert guidance and assistance.

How can I get technical support or assistance with my ROCKSOLAR products?

ROCKSOLAR offers exceptional customer support to ensure a seamless experience with our products. You can reach our technical support team via email, phone, or our website's contact form. Our knowledgeable staff is always ready to help you with any questions or concerns you may have.