Return & Refund Policy at ROCKSOLAR

At ROCKSOLAR, we're committed to providing you with high-quality portable power stations, solar panels, batteries, and more. We understand the importance of your satisfaction with our products, and that's why we offer a 30-day money-back guarantee.

30-Day Money-Back Guarantee

If you're not satisfied with your purchase, you have 30 days to return it for a full refund. This policy only applies to products purchased directly from ROCKSOLAR's website. For purchases made from other retailers or distributors, please contact them directly and follow their return policy.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you've received the wrong item. We will evaluate the issue and work to make it right as soon as possible.

Exceptions / Non-Returnable Items

Please note that we do not accept returns on sale items or items purchased using gift cards. If you have any questions or concerns about a specific item, please get in touch with us before making a purchase.

Refunds

If your refund is approved after contacting services@rocksolars.com, you'll be automatically refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

How to Return/Replace an Item?

Products eligible for return must be unassembled and still in the original packaging. All returned products must include original packaging.

To start a return, please contact us at services@rocksolars.com with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item. Please note that customers are responsible for the return shipping costs.

For more information on our return and refund policy, or if you need assistance with a return, please contact our customer support team at services@rocksolars.com. We're here to help make your ROCKSOLAR experience as seamless and enjoyable as possible.

Exchanges

If you would like to exchange a product for a different item, please contact us at services@rocksolars.com with your order number and details about the product you'd like to exchange. Our customer support team will guide you through the process and provide you with instructions for returning the original item. Please note that customers are responsible for the return shipping costs, and the replacement item must be of equal or lesser value.

Return Shipping

To ensure a smooth return process, we recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item, and we are not responsible for any lost or damaged items during the return shipping process. Please make sure to package the item securely to avoid any damage during transit.

Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. If your return is approved, we will process the refund or exchange within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions, concerns, or need assistance with your return, please don't hesitate to contact our customer support team at services@rocksolars.com. We're dedicated to providing exceptional service and ensuring your satisfaction with our products.