Remedy

ROCKSOLAR’s entire liability and your exclusive remedy for any ROCKSOLAR product that is not operating in accordance with its published technical specifications are at ROCKSOLAR’s discretion: replace the product at ROCKSOLAR’s expense. This warranty obligation is conditioned upon the hardware being returned to the original place of purchase, or another place as directed by ROCKSOLAR, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. ROCKSOLAR may, at its discretion, provide new or refurbished products.

Limited to Original Consumer Buyer

The warranty on ROCKSOLAR’s product is limited to the original consumer purchaser and to any subsequent owner.

Limitation of Liability

ROCKSOLAR shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including, but not limited to loss of profits, revenue, or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if ROCKSOLAR has been advised previously of the possibility of such damages. Some local laws do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.

Exclusions

The warranty does not cover failures resulting from incorrect handling, product modifications, installation, conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy supply, chemicals, the effect of solid bodies, or deliberate damage. If the Warrantor determines that the problem with the ROCKSOLAR product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the ROCKSOLAR product(s). ROCKSOLAR’s warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least every 3 months thereafter.

How to claim warranty?

To obtain warranty service, contact our customer service team at support@rocksolars.com.

Comprehensive Warranty Policy for RockSolar's Solar Products

At RockSolar, we take pride in offering reliable and high-quality solar products, including portable power stations, solar panels, deep cycle LiFePO4 batteries, LED lights, and inverters. Our commitment to customer satisfaction is evident in our comprehensive warranty policy. Discover how we ensure your peace of mind when purchasing our solar solutions, designed for your off-grid adventures, road trips, and marine expeditions.

RockSolar's 12-Month Warranty for Portable Power Stations

RockSolar's portable power stations are designed to provide off-grid power during your outdoor adventures, road trips, and marine expeditions. Our range of power stations, including the Adventurer, Weekender, Weekender Max, Ready, Utility, and Nomad, come with a 12-month warranty, covering any defects in materials or workmanship.

Solar Panels - Up to 10 Years of Warranty for Unmatched Durability

Our solar panels, available in foldable, flexible, and rigid designs, are made to withstand harsh environments. Foldable solar panels come with a 1-year warranty, rigid solar panels with a 5-year warranty, and flexible solar panels boast an impressive 10-year warranty, ensuring you receive top-quality products for your off-grid solar systems.

Deep Cycle LiFePO4 Batteries - 10-Year Warranty for Long-lasting Performance

RockSolar's deep cycle LiFePO4 batteries with BMS systems are designed for long-lasting performance and safety. Our 12V batteries, available in various capacities, are backed by a 10-year warranty, giving you confidence in our products' quality and performance.

LED Lights - 1-Year Warranty for Illumination

Our range of LED lights is designed for your off-grid lighting needs and comes with a 1-year warranty, ensuring you have reliable and efficient illumination during your adventures.

Inverters - 12-Month Warranty for Reliable Energy Management

Our pure sine wave power inverters come with a 12-month warranty, ensuring you have a reliable energy management solution for your off-grid solar system or backup power needs.